Welcome back to Cool Talk, the podcast that gives you an exclusive behind-the-scenes look at Brown’s Heating, Air & Plumbing! As we kick off Season Three in 2025, co-owners Brandon and Dara Brown reflect on their journey in the HVAC and plumbing industry, highlighting key lessons, challenges, and exciting initiatives. From navigating business growth and customer service to expanding home maintenance plans and giving back to the community, this episode is packed with valuable insights for homeowners and industry professionals alike.
Overcoming Challenges & Celebrating Success in 2024 Navigating Business Challenges
2024 was a pivotal year for Brown’s Heating, Air & Plumbing, bringing both growth opportunities and operational challenges. Brandon and Dara discuss how they tackled issues like hiring skilled HVAC and plumbing professionals, managing cash flow, and ensuring top-notch customer service.
Key Business Lessons:
✅ Strategic Hiring – Finding the right talent is crucial in the HVAC and plumbing industry. The company continues to expand its team of skilled technicians to meet customer demand.
✅ Adaptability in Business – Being flexible and adjusting to market changes has been key to their success.

Company Achievements & Awards
Despite the challenges, Brown’s Heating, Air & Plumbing earned prestigious awards recognizing its outstanding company culture, customer satisfaction, and employee workplace environment. These accolades reflect their commitment to excellence in heating, cooling, and plumbing services.
Takeaways for Businesses:
🔹 Invest in Employee Well-Being – Happy employees lead to better customer service.
🔹 Recognize Team Efforts – Celebrating successes boosts morale and fosters a positive company culture.
Expanding HVAC & Plumbing Services: The Home Maintenance Plan
One of the biggest innovations in 2024 was the launch of Brown’s Home Maintenance Plan, a preventative maintenance program for HVAC and plumbing systems. Homeowners who enroll receive discounted service calls, priority scheduling, and regular system check-ups to prevent costly repairs.
Why Regular HVAC & Plumbing Maintenance Matters
✅ Lower Energy Bills – Routine maintenance keeps heating and cooling systems running efficiently.
✅ Extend System Lifespan – Avoid premature breakdowns with seasonal HVAC tune-ups.
✅ Prevent Plumbing Emergencies – Regular inspections help catch leaks and water heater issues before they become costly problems.
Community Involvement & Annual HVAC System Giveaway
At Brown’s Heating, Air & Plumbing, giving back to the community is a core mission. Each year, the company hosts an annual HVAC system giveaway, providing free heating and cooling solutions to families in need.
How Businesses Can Give Back:
✅ Support Local Initiatives – Partner with community organizations to create impactful programs.
✅ Engage Customers in Charitable Causes – Encouraging community participation strengthens brand loyalty.
Investing in the Next Generation: Apprenticeship Programs
With the demand for skilled HVAC and plumbing professionals rising, Brown’s Heating, Air & Plumbing is launching apprenticeship programs to train the next generation. These programs provide hands-on experience and cover education costs, ensuring young professionals gain the skills they need for a successful career in HVAC and plumbing.
Marketing & Customer Engagement: Connecting with Homeowners
Fun & Engaging HVAC Commercials
Brandon and Dara have leveraged their unique personalities to create engaging and informative HVAC commercials, making Brown’s a household name for heating, cooling, and plumbing services. Their approach highlights honest service, reliability, and expert solutions.
Educating Homeowners with Cool Talk
The 2025 season of Cool Talk will feature expert insights on HVAC and plumbing maintenance, energy-saving tips, and common home repair issues. The goal? To help homeowners make informed decisions about their heating, air conditioning, and plumbing systems.
Looking Ahead:
Brown’s Heating, Air & Plumbing’s Vision for 2025
As Brown’s Heating, Air & Plumbing approaches its 20th anniversary, the company is set to expand services, enhance customer experience, and continue its commitment to community support.
What’s Next?
✔ New HVAC & Plumbing Service Offerings – Expanding to meet growing homeowner needs.
✔ More Community Engagement – Strengthening local partnerships and initiatives.
✔ Expert Tips & Advice on Cool Talk – Keeping customers informed on best home maintenance practices.